FAQs
How to order
Availability
Payment
Postage and packing
Returns and exchanges
Wholesale
Looking after your jewellery
Custom design service
Links
Feedback
How to order
To make a purchase, just follow the selection prompts on the product pages. To review your order, click on the 'Your shopping bag' where you can adjust the items and numbers required. Then select 'checkout' and follow the simple steps to confirm your order and make your payment through PayPal.
Maisy Chain does not currently provide a telephone order service - however we are available by telephone from Monday to Friday, 9am to 2pm, to assist with any queries you may have. If you telephone out of these hours, please leave a message and your contact number, so that we can follow up with you.
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Availability
We work hard to produce accurate product images; items are similar but where natural materials are used, no two pieces are identical.
Some items may be limited editions, so if a piece is temporarily out of stock please contact us about availability, or with any other questions.
Back to top
Payment
Payment is with credit/debit card through PayPal, which provides a secure checkout system, keeping your personal information safe.
You do not need to have your own PayPal account to order goods, and when your order has been placed, PayPal will send you a confirmation email.
Maisy Chain does not have access to your credit/debit card details. The only information we hold is your name and contact details provided during registration and checkout.
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Postage and packing
UK : £2.25
Europe : £4.50
USA : £12.00
Rest of World : £12.00
UK postage is free for orders over £60 in value.
Bracelets, earrings, and pendants are supplied with a free gift bag.
Full valid post codes are required for every order and we will not send any order without one. If you provide an incorrect address including the post code, Maisy Chain will not accept any responsibility if an order fails to arrive.
In the UK we aim to dispatch orders within 1 to 2 business days of receipt, although this is not always possible; orders may take up to 5 days to be dispatched.
All international deliveries will be recorded and must be signed for, and your signature will also normally be required on delivery of orders exceeding £100 in value. Please note that Maisy Chain will not be responsible for any customs duties payable on international orders.
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Returns and exchanges
All items are quality checked before being offered for sale, and we hope you will be happy with everything you buy from Maisy Chain. If however you are not completely satisfied, refunds will be provided.
Please email sales@maisychain.com within 5 days of receiving your order to arrange a refund or exchange. A reference number will then be provided and this should be clearly noted on the original dispatch note, which should be returned with your item - in its original packaging - within 14 days of the original dispatch date.
A full refund or exchange will be given once the item is received, and we will credit your original method of payment, excluding delivery (unless goods are faulty).
Returns should be sent to: Jeanette House, Maisy Chain, The Annexe, 35 Breach Lane, Shaftesbury, Dorset, SP7 8LD, UK.
Maisy Chain is not responsible for return postage, and when you return goods, please obtain a (free) proof of postage from the Post Office as we will not accept responsibility for parcels lost in transit.
Please note that for health and hygiene reasons, refunds will not be offered for earrings.
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Wholesale
Wholesale enquiries are most welcome; please contact Jeanette House at info@maisychain.com or telephone 01747 853712 for details.
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Looking after your jewellery
Maisy Chain jewellery is guaranteed for 3 months from the date of purchase. Should any faults occur within that time, the item will be repaired free of charge. Should you require any repairs after this period, a small charge will apply - please contact us for details.
Semi-precious stones are natural materials and as such they may contain faults. No two stones are alike but it is their differences that make them special. You will need to look after them as some stones are softer, or more fragile than others. Here are some basic care tips:
Custom design service
I love a project, so if you would like to commission a piece of jewellery to suit your own personal style - or a special outfit - then do get in touch! You may want a variation of something you have seen on this website; otherwise I can offer advice on materials, colours and styling, to produce something entirely unique and to your own specifications.
Prices for commissioned pieces will vary according to the materials used, and if specific materials need to be sourced then a deposit may be required. To discuss your ideas, please -
Links
http://www.webeuphoria.net - The creators of this website; great to deal with, and they do exactly what it says on the tin!
http://www.silversun925.com - If you love sterling silver jewellery, you are sure to love Gil Nisleit's uplifting designs. Creating jewellery is a passion for Gil, and he uses old-school silversmithing methods to create fabulous sterling silver designs in both a high shine and a tactile brushed finish. His exceptional attention to detail results in designs of impeccable quality, as each item is handmade, one piece at a time. Gil takes enormous pride in his work, and wants you to love your jewellery as much as he clearly loves creating it. I am so happy to be collaborating with Gil on various projects, and you will see some of his beautiful sterling silver beads and magnetic clasps featuring on Maisy Chain in very limited numbers - subject to availability. This link will take you through to Gil's own silversun925 website, where I promise you will love what you see :)
http://www.sofiamasri.com - Sofia Masri is one of the jewellery artists that I am delighted to be collaborating with on limited edition jewellery projects. Sofia was a fashion design student but I came across her work as a creator of the most exquisite handmade porcelain jewellery - and immediately fell in love with it! Originally from Mexico, I think Sofia's sunny background must have influenced her appreciation for colour; the soft, fresh colour glazes she uses in her work are just delightful and her designs are wonderfully organic and tactile. You will see our collaborative work appearing on Maisy Chain - subject to availability - and you can check out Sofia's own collections via this web-link; it's well worth the time to look :)
http://www.tikaye.com - This is a gorgeous escape-from-it-all village resort, built and managed by a childhood friend of mine. I can vouch from personal experience that Ti Kaye is really worth a visit; the setting is stunning, and the staff are all delightful. I spent my mornings snorkelling with turtles, and my afternoons snoozing in my cottage hammock - now that's my idea of the perfect day!
http://www.ucare-oxford.org.uk - UCARE (Urology Cancer Research and Education) is an independent charity committed to improving the treatment and care of cancer patients through research and education. Founded by a group of doctors, patients and supporters who care about fighting urological cancer, UCARE is run by a board of trustees which is supported by a Scientific Advisory Committee.
Cancers in the prostate, kidney, bladder, and testis represent nearly 20 per cent of all cancers diagnosed in the UK. With your help, UCARE can support the development of research into new treatments for people with urological cancers and related conditions, and can help provide patient information and support.
UCARE raises money to:
- Support cancer research.
- Fund the development of new treatments.
- Provide equipment and improve research facilities.
- Help people understand urological cancer.
If you would like to find out more about UCARE, or if you wish to give your support to this worthwhile charity, please follow the link to the UCARE website.
http://www.pikanin.co.uk - Colourful clothes and funky accessories for children aged 0-9. The clothes are beautifully made in South Africa from 100% cotton. The designs are fun, as well as practical, and most important: your kids will love wearing them! For more information, contact Kelly on 07796 211827, or follow the link to the Pikanin website.
Back to top
Feedback
This is a new website, so your feedback would be greatly appreciated. If you have any suggestions for ways we could improve our service, please do email us at info@maisychain.com - we would love to hear from you!
Back to top
Availability
Payment
Postage and packing
Returns and exchanges
Wholesale
Looking after your jewellery
Custom design service
Links
Feedback
How to order
To make a purchase, just follow the selection prompts on the product pages. To review your order, click on the 'Your shopping bag' where you can adjust the items and numbers required. Then select 'checkout' and follow the simple steps to confirm your order and make your payment through PayPal.
Maisy Chain does not currently provide a telephone order service - however we are available by telephone from Monday to Friday, 9am to 2pm, to assist with any queries you may have. If you telephone out of these hours, please leave a message and your contact number, so that we can follow up with you.
Back to top
Availability
We work hard to produce accurate product images; items are similar but where natural materials are used, no two pieces are identical.
Some items may be limited editions, so if a piece is temporarily out of stock please contact us about availability, or with any other questions.
Back to top
Payment
Payment is with credit/debit card through PayPal, which provides a secure checkout system, keeping your personal information safe.
You do not need to have your own PayPal account to order goods, and when your order has been placed, PayPal will send you a confirmation email.
Maisy Chain does not have access to your credit/debit card details. The only information we hold is your name and contact details provided during registration and checkout.
Back to top
Postage and packing
UK : £2.25
Europe : £4.50
USA : £12.00
Rest of World : £12.00
UK postage is free for orders over £60 in value.
Bracelets, earrings, and pendants are supplied with a free gift bag.
Full valid post codes are required for every order and we will not send any order without one. If you provide an incorrect address including the post code, Maisy Chain will not accept any responsibility if an order fails to arrive.
In the UK we aim to dispatch orders within 1 to 2 business days of receipt, although this is not always possible; orders may take up to 5 days to be dispatched.
All international deliveries will be recorded and must be signed for, and your signature will also normally be required on delivery of orders exceeding £100 in value. Please note that Maisy Chain will not be responsible for any customs duties payable on international orders.
Back to top
Returns and exchanges
All items are quality checked before being offered for sale, and we hope you will be happy with everything you buy from Maisy Chain. If however you are not completely satisfied, refunds will be provided.
Please email sales@maisychain.com within 5 days of receiving your order to arrange a refund or exchange. A reference number will then be provided and this should be clearly noted on the original dispatch note, which should be returned with your item - in its original packaging - within 14 days of the original dispatch date.
A full refund or exchange will be given once the item is received, and we will credit your original method of payment, excluding delivery (unless goods are faulty).
Returns should be sent to: Jeanette House, Maisy Chain, The Annexe, 35 Breach Lane, Shaftesbury, Dorset, SP7 8LD, UK.
Maisy Chain is not responsible for return postage, and when you return goods, please obtain a (free) proof of postage from the Post Office as we will not accept responsibility for parcels lost in transit.
Please note that for health and hygiene reasons, refunds will not be offered for earrings.
Back to top
Wholesale
Wholesale enquiries are most welcome; please contact Jeanette House at info@maisychain.com or telephone 01747 853712 for details.
Back to top
Looking after your jewellery
Maisy Chain jewellery is guaranteed for 3 months from the date of purchase. Should any faults occur within that time, the item will be repaired free of charge. Should you require any repairs after this period, a small charge will apply - please contact us for details.
Semi-precious stones are natural materials and as such they may contain faults. No two stones are alike but it is their differences that make them special. You will need to look after them as some stones are softer, or more fragile than others. Here are some basic care tips:
- Avoid spraying perfume over the stones.
- Avoid any contact with abrasive solutions or cleaning materials.
- Try not to drop the stones as they may break or chip.
- Try to store your jewellery wrapped, or in a box when not in use.
Custom design service
I love a project, so if you would like to commission a piece of jewellery to suit your own personal style - or a special outfit - then do get in touch! You may want a variation of something you have seen on this website; otherwise I can offer advice on materials, colours and styling, to produce something entirely unique and to your own specifications.
Prices for commissioned pieces will vary according to the materials used, and if specific materials need to be sourced then a deposit may be required. To discuss your ideas, please -
- Telephone me on 01747 853712
- Email me at info@maisychain.com
- Write to me at Maisy Chain, The Annexe, 35 Breach Lane, Shaftesbury, Dorset, SP7 8LD, UK
Links
http://www.webeuphoria.net - The creators of this website; great to deal with, and they do exactly what it says on the tin!
http://www.silversun925.com - If you love sterling silver jewellery, you are sure to love Gil Nisleit's uplifting designs. Creating jewellery is a passion for Gil, and he uses old-school silversmithing methods to create fabulous sterling silver designs in both a high shine and a tactile brushed finish. His exceptional attention to detail results in designs of impeccable quality, as each item is handmade, one piece at a time. Gil takes enormous pride in his work, and wants you to love your jewellery as much as he clearly loves creating it. I am so happy to be collaborating with Gil on various projects, and you will see some of his beautiful sterling silver beads and magnetic clasps featuring on Maisy Chain in very limited numbers - subject to availability. This link will take you through to Gil's own silversun925 website, where I promise you will love what you see :)
http://www.sofiamasri.com - Sofia Masri is one of the jewellery artists that I am delighted to be collaborating with on limited edition jewellery projects. Sofia was a fashion design student but I came across her work as a creator of the most exquisite handmade porcelain jewellery - and immediately fell in love with it! Originally from Mexico, I think Sofia's sunny background must have influenced her appreciation for colour; the soft, fresh colour glazes she uses in her work are just delightful and her designs are wonderfully organic and tactile. You will see our collaborative work appearing on Maisy Chain - subject to availability - and you can check out Sofia's own collections via this web-link; it's well worth the time to look :)
http://www.tikaye.com - This is a gorgeous escape-from-it-all village resort, built and managed by a childhood friend of mine. I can vouch from personal experience that Ti Kaye is really worth a visit; the setting is stunning, and the staff are all delightful. I spent my mornings snorkelling with turtles, and my afternoons snoozing in my cottage hammock - now that's my idea of the perfect day!
http://www.ucare-oxford.org.uk - UCARE (Urology Cancer Research and Education) is an independent charity committed to improving the treatment and care of cancer patients through research and education. Founded by a group of doctors, patients and supporters who care about fighting urological cancer, UCARE is run by a board of trustees which is supported by a Scientific Advisory Committee.
Cancers in the prostate, kidney, bladder, and testis represent nearly 20 per cent of all cancers diagnosed in the UK. With your help, UCARE can support the development of research into new treatments for people with urological cancers and related conditions, and can help provide patient information and support.
UCARE raises money to:
- Support cancer research.
- Fund the development of new treatments.
- Provide equipment and improve research facilities.
- Help people understand urological cancer.
If you would like to find out more about UCARE, or if you wish to give your support to this worthwhile charity, please follow the link to the UCARE website.
http://www.pikanin.co.uk - Colourful clothes and funky accessories for children aged 0-9. The clothes are beautifully made in South Africa from 100% cotton. The designs are fun, as well as practical, and most important: your kids will love wearing them! For more information, contact Kelly on 07796 211827, or follow the link to the Pikanin website.
Back to top
Feedback
This is a new website, so your feedback would be greatly appreciated. If you have any suggestions for ways we could improve our service, please do email us at info@maisychain.com - we would love to hear from you!
Back to top
